Shipping Info

 

Deliveries will be made during business hours, 9:00am–5:00pm, and a signature is required upon delivery. If you will not be home during these times we recommend using a work address as Australia Post will not leave packages without receiving a signature. If they tried to deliver your package and no one was there to sign for it then they will leave a card giving you instructions on how to pick up your order from one of their post offices.

We don’t ship orders on the weekend or on holidays. Any orders made by 8am will be processed and dispatched on the same day. Orders made after 8am will be processed and dispatched the following day.

If you have any questions contact us through our Live Chat or through our Contact Us page with your order number.

We can ship Express Post within Australia. Delivery times are generally 2 - 3 business days for metropolitan areas. For regional areas, delivery is generally between 3 – 7 business days. To see if you are within the Express Post network please check the Australia Post website.

Delivery times on International orders will depend on how far away from Sydney, Australia you live. But we do our best to ensure you receive your order in a timely manner.

If your order doesn’t arrive within the specified time please Contact Us and we’ll investigate.


Shipping and Delivery
Australian Delivery:TimeCost 
Standard Post 3–15 business days $8.50 for orders $50.00 and under Free for orders over $50.00
Express Post 2–4 business days $20.00 for all orders  
International Delivery:   
New Zealand 5–20 business days $17.00 up to 1kg and $50.00 and under Free for orders over $50.00
Everywhere Else 5–20 business days $30.00 up to 1kg  

 Please Note: Postal charges do not include possible taxes and duties that can be applied by customs. The responsibility for any customs duties, foreign taxes, or other fees rests with the customer. To comply with Australian Export Regulations we are required to declare the exact value of all items ordered and mark them as ‘merchandise’.

If your order doesn’t arrive within the specified time please Contact Us and we’ll investigate.